SF HelpMe is a new generation digital solution to offer seamless global Remote Support from anywhere. A remote user can be helped or supported by providing easy access to her/his machine by a support person located anywhere in the world. User's systems can be in enterprises or at homes behind firewalls. HelpMe is delivered over secure SF cloud.
HelpMe allows 7x24 support of end users located anywhere. Support persons can fix desktop or server issues instantly and will have remote access to the user's machine remotely, should that be necessary and only if the user provides access permission. Users enter a ticket PIN in their HelpMe App. This PIN is generated by the support person through their HelpMe Console. This ticket PIN binds the two sides for the duration while the support person resolves the issue by text chatting with the user and if given permission, access the remote user's machine desktop screen to fix the problem. When the issues are fixed, either side can close the ticket. Access to the remote machine can be terminated by the user at any time or it gets terminated when a ticket is closed.